An out-of-the-box solution prevented otherwise inevitable delays
We had sent a truck to an Amazon fulfillment center in California for one of our Amazon clients.
This was a fulfillment center that does live unloads. It can take anywhere from a few hours to a few days to unload, while the driver gets compensated for wait time.
We did our usual process of emailing the fulfillment center, nudging them as much as possible, but time was passing and this fulfillment center was extremely backed up. Everything there was delayed, including our customer’s shipment.
This is a phenomenon that happens from time to time at Amazon’s Fulfillment Centers, especially at times of year that are busy for e-commerce. It can happen to anyone, and there is not much you can do usually except wait and keep trying to contact them. But we had one more trick up our sleeve: If someone could go there in person and check up on this shipment, they would be more likely to push it ahead of the queue.
With our office in New York, we couldn’t exactly just hop over there. Instead, we had to find someone in the vicinity to do the job for us.
I posted on Task Rabbit: ‘Looking for a personal assistant for an in-person job in California’
I asked my new ‘assistant’ to drive down to the Amazon fulfillment center and speak to the Inbound Manager to confirm the status of the container in person. So off he went and did that, and reported back to me that they said it might need to be rerouted to a different fulfillment center.
Which turned out to be just words. Because, lo and behold! The next day, the truck was offloaded and cleared in the system.
Sometimes a little on-the-ground help can make all the difference.
At Simple Forwarding, we have out-of-the-box solutions available for any problem – up to and including deploying a task rabbit on your behalf!
Why Work with Simple Forwarding?
Navigating international freight can be complex, but with the right partner, it doesn’t have to be. Simple Forwarding provides expert logistics solutions to help you move your cargo efficiently, cost-effectively, and without hassle.
✅ Competitive freight rates tailored to your needs
✅ Seamless coordination from supplier to final destination
✅ Compliance expertise for Amazon FBA and customs requirements
✅ Reliable tracking and transparent communication every step of the way
Take the stress out of shipping. Contact Simple Forwarding today and let us handle the logistics while you focus on growing your business!